FAQ

ANSWERS TO FREQUENTLY
ASKED QUESTIONS

MUSEUM FAQs

The Museum is open every day, including Sundays and public holidays. It is closed on Christmas Day (25th December).

 

From the 2nd of November to the 31st museum of March the museum opens at 10:00 and closes at 18:00. Last entry is at 17:00.

 

From the 1st of April to the 1st of November, the museum opens at 10:00 and closes at 19:00. Last entry is at 18:00

It takes about 1 hour to visit the museum.

Yes, it is suitable for children aged 6-7 and older. During your visit children must be constantly under the supervision of an adult.

Yes, the interactive workshops are always available during the museum normal opening hours. There is no need to book them in advance. They are included in the admission ticket, there is no additional fee or charge to take part in the workshops.

Leonardo Interactive Museum® is located in the heart of Florence, in Via dei Servi, 66/r. The Museum is about 200 meters away from the Galleria dell’Accademia and the Florence Cathedral (Duomo di Firenze).

 

For more information, click here.

All visitors aged 12 or older require a “Green Pass” (also known as EU digital COVID certificate) to enter.

 

Face masks are mandatory inside the museum.

You can rent an audio guide in Italian, English, French, German, Russian, Spanish and Portuguese for € 1.00.

Audio Guides cannot be booked in advance and can be rented on the day of your visit from the Welcome Desk. Availability is limited.

“Domeniche al museo” (Sundays at the museum) is an initiative run by sate-run museums. Similarly, “Domenica metropolitana”. is an initiative run by the municipality of Florence for municipally-run museums.  Leonardo Interactive Museum® is neither state nor municipally run and does not partecipate in either scheme.

Only non-professional photographs and videos, strictly without flash or a tripod, are allowed inside the museum. Phots and videos taken inside the museum cannot be shared.

 

Commercial video and photography, for instance for use in advertising or media productions, require written prior consent.

No, there are no facilities to store visitor luggage or coats.

Yes, pushchairs and strollers are allowed in the museums.

The Museum does not have a restaurant or a cafeteria and eating is not allowed.

Only small dogs are allowed. During our visit, dogs must be kept in a carrier. Dogs on a leash are not allowed in the museum.

TICKET FAQs

Although not mandatory, we strongly encourage visitors to book in advance online, specifying the time and day of your visit.

 

For safety reasons the museum is operating with a reduced visitor capacity. Entries may be restricted or delayed to comply with occupancy rules. Therefore, it is possible that on the day of your visit there will be no tickets available to purchase at the door.

 

Please book online in advance to avoid disappointment. You can book your visit with a discount using our secure transaction provider here.

The full admission price is € 8.00, concessions are € 6.90.

 

Concessions are available for visitors aged 5 to 17 and  Students under 24 with a valid student ID.

As the case throughout the pandemic, all online tickets valid only for dates affected by the closure will be automatically voided and refunded. There is no need to request a refund.

Online bookings have several advantages:

 

  • Online tickets have a queue jump clause. Simply come at the time and day of your booking to enter without delay, skipping any line

 

  • There is a discount for online bookings, a secure transaction processing system and free cancellations (up to 24h before your visit) should your plans change

 

  • There is no additional booking fee or surcharge for online bookings

 

Click Here to discover more and to book your ticket.

Admission is free for children under 5.

 

It is also free for Florence Tour Guides (with their Tour Guide ID card) and disabled visitors with mobility issues and their carer.

Yes. Guided Tours can only be purchased online at the same time as your entry booking.

 

Guided tours tickets cost € 12.90 per person.

 

Children under 5 do not need to pay for a Guided Tour.

No, we do not currently accept payments though the Teacher’s Bonus scheme.

No, we do not currently accept the 18-App.

GUIDED TOURS FAQs

The guided tour lasts for slightly less than 1 hour. After the tour, you will be able to remain in the museum to complete your visit and explore the interactive workshops at your own pace.

Our guided tours are run in small (up to 20 people) groups.

 

Every member of the group will be offered a complimentary radio with headphones to better hear the guide. The device is sterilised between each use.

The guided tour is not specifically designed for children but is suitable for a wider general public.

 

We designed the tours with a plain language that should be easy to understand for all.

 

Moreover, our tour guides will make their best effort to tailor the tour to the audience present in the group.

Guided tours are generally available on Fridays, Saturdays, Sundays and Mondays.

Guided tours for your preferred date, time and language must be booked online in advance here.

 

Guided tours have a limited availability. We recommend you book early to avoid disappointment.

Guided tours are € 12,90 per person. The ticket includes admission to the museum. The tour is free for children under 5 (must be accompanied by an adult).

The guided tour ticket includes entry to the museum, without the need to purchase an additional ticket.